Position Details

Reference Number 14785
Position Title Customer Service Trainee (Collinsville)
Employment Type Temporary Full Time
Location Whitsunday Region
Place Of Work Collinsville
Award Classification Other - Other
Salary $15,800.00 to $35,100.00
Roster 9 day fortnight
Position Summary

Customer Service Trainee

Temporary Full Time - 12 months
9 Day Fortnight

The Whitsunday Regional Council is situated at the heart of the Great Barrier Reef.  The region encompasses the 74 tropical Whitsunday Islands, the coastal towns of Cannonvale, Airlie Beach, Jubilee Pocket, Shute Harbour and Bowen along with the rural towns of Proserpine and Collinsville.  The Whitsunday region offers a dynamic environment and is perfectly placed to live, work, play and invest.


Council is seeking a motivated and enthusiastic person to undertake a Certificate III in Business Administration.  Funding for this position has been provided to Council through the Skilling Queenslanders for Work Initiative – First Start Program. The program aims to provide young people and disadvantaged Queensland job seekers with opportunities to gain a nationally recognised qualification and twelve (12) months on the job experience. 

In the role of a Customer Service Trainee you will undertake tasks including but not limited to providing administrative support to the Customer Service team, filing, answering phones, customer service duties to internal and external customers and use computer systems including the Microsoft Suite.


To be eligible you must be:

  • aged 15 years or older and no longer at school; and
  • able to meet citizen, residency and visa requirements to undertake an apprenticeship; and
  • possess a current drivers’ licence (provisional licences are acceptable).

In addition to the above, to be eligible you must be able to identify with at least one of the identified groups below:

  • a young person (aged 15-24 years), including those in and transitioned from out-of-home care;
  • a long-term unemployed job seeker;
  • a mature-age job seeker (aged 45 years or older);
  • an Aboriginal or Torres Strait Islander person;
  • a migrant or refuge from a culturally and linguistically diverse background;
  • a person with a disability;
  • a displaced worker (retrenched or redundant);
  • a woman re-entering the workforce;
  • a veteran, ex-ADF personnel or their family member.

What’s in it for you?

  • 9 day working fortnight;
  • 12 months paid employment;
  • Nationally recognised qualification;
  • Mentoring and support;
  • Paid study time

Council encourages those people who have already participated in a Skilling Queenslanders for Work community program and fit the above criteria, however this is not essential, and no prior experience is necessary.

The successful applicant will be required to pass a drug and alcohol screening along with a criminal history check.


To submit your application online, click on ‘APPLY’ below:


Council practices Equal Employment Opportunities and Workplace Health and Safety Principles


Selection Criteria Essential: Are you aged 15 years or older and no longer at school and able to meet citizen, residence and visa requirements to undertake a traineeship?
Essential: Do you hold a current "C" Class Manual Drivers Licence?
Essential: Are you committed to undertaking and completing study requirements in a Certificate III in Business Administration?
Desirable: Are you aged between 15 and 24 years? (Including those in and transitioned from out-of-home care)
Desirable: Are you a long-termed unemployed job seeker?
Desirable: Are you Aboriginal or Torres Strait Islander?
Desirable: Are you a mature aged job seeker 45 years or older?
Desirable: Are you a migrant or refugee from a culturally and linguistically diverse background?
Desirable: Do you have a disability?
Desirable: Are you a woman re-entering the workforce?
Desirable: Are you a displaced worker (retrenched or redundant)?
Desirable: Are you a Veteran or ex-Australian Defence Force personnel and/or immediate family of?
Contact Person Human Resources
Contact Number 0747613673
Closing Date 06/12/2019
Position Description
PD - Customer Service Trainee.pdf Open
Application Guide click here to view