Position Details
Operations Supervisor City Parking
Full Time
Lifestyle and Community
Karp Court
City of Gold Coast Certified Agreement 2019 - Stream A Administration Level 7
$98,399.70 to $104,160.69
9 (Nine)

City of Gold Coast

The Gold Coast is one of the fastest-growing cities in Australia with a diverse population, combining exciting challenges with the kind of lifestyle few cities can boast about.

How We Do Things

  • We aim high – we are passionate about delivering the best for our City.
  • We add value – we are innovative and make the most of every opportunity.
  • We work as a team – our people are great individually, but unstoppable together.
  • We take responsibility – we are committed to working safely, being trustworthy and owning our actions.

About the Position

Located in the Health and Regulatory Services Branch, this leadership position is responsible for the operational delivery of City Parking services and the management of front-line officers who deliver critical, effective and safety-focused regulatory parking outcomes within the City of Gold Coast.

Key Deliverables of the position

  • Leadership of an operational City Parking team who assesses and responds to regulatory parking issues in accordance with State and City legislation, policies, and standards, to ensure optimum service delivery.
  • Promote and deliver a quality, efficiency, and continuous improvement culture to ensure compliance and outcome-focused service delivery.
  • Provision of specialised professional advice on parking regulatory matters.
  • Liaison and collaboration with key internal and external stakeholders relating to parking regulation and safety matters.
  • Establishment and maintenance of strong working relationships with community groups, business affiliations and associations to increase community awareness, voluntary compliance and continuous improvement in services.
  • Management of team Workplace Health and Safety matters and demonstrated leadership, including incident investigation, safety conversations, and personal practice to ensure a safe workplace.

About You

You will be a natural and strong leader who champions change and develops people to achieve their personal and organisational goals. You will be a "can do" person who readily accepts challenges, thrives on innovation, and solves problems in a complex, challenging and high-profile regulatory environment. You will have a decisive understanding of State and City legislation and local government regulatory roles and responsibilities. Critically, you will be an excellent leader of field-based operations in a large and growing City.

What can the City of Gold Coast offer you?

Working for the City of Gold Coast is both challenging and rewarding. You will enjoy working within a culture that promotes a healthy work-life balance with 9-day fortnights and a friendly and supportive team where you will be recognised and rewarded. We offer professional development training and study assistance to enhance your career progression. Competitive remuneration on offer plus up to 12% superannuation contribution and options to salary sacrifice. See what other benefits the City can offer you here: https://www.goldcoast.qld.gov.au/Council-region/Careers-with-Council.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

The Selection Process

As part of our selection process, you may be required to undertake a one-way video interview via SparkHire, and a face-to-face or virtual interview via Microsoft Teams or Skype. You may also be required to undertake police checks, employment history checks, qualification checks and drug and alcohol testing in accordance with Australian Standards and Council's procedures.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

Essential: Do you possess a Certificate III in Local Government (Regulated Services), or equivalent qualification or experience in a related field to this position? Please provide relevant details.
Essential: Please outline your experience in operations planning, monitoring, data analysis and reporting in a regulatory environment.
Essential: Please provide examples of your supervisory and leadership experience, preferably in a regulatory environment, including the ability to develop and motivate others, establish priorities, and maintain a flexible approach to the delivery of services.
Essential: Please provide detailed examples of your expert knowledge of relevant State and local legislation, policies, and standards relating to regulatory practice.
Essential: Do you have a driver's licence class C?
Amber Barratt
Rebekah Roots
Job Success Profile (JSP)
Operations Supervisor City Parking.pdf Open
Application Guide