Position Details
Casual Venue Officer
Casual, Talent Pool
Lifestyle and Community
Gold Coast Sports and Leisure Centre
City of Gold Coast Certified Agreement 2019 - Indoor Sports Centre Worker L1 - Stream B, Division 2, Section 3

City of Gold Coast

The Gold Coast is one of the fastest growing cities in Australia with a diverse population, combining exciting challenges with the kind of lifestyle few cities can boast about.

At the City of Gold Coast, our commitment to a shared set of values shapes 'How We Do Things' our decisions, actions and behaviours towards achieving the City Vision and our many city priorities.

  • We aim high – we are passionate about delivering the best for our city
  • We add value – we are innovative and make the most of every opportunity
  • We work as a team – our people are great individually, but unstoppable together
  • We take responsibility – we are committed to working safely, being trustworthy and owning our actions

About the Position

The City of Gold Coast is seeking additional casual staff to provide support to our Major Sporting Venues (MSV) in a variety of roles and sporting venues across the Gold Coast. MSV hosts a variety of events, which can change significantly from day to day. It is for this reason that we are seeking a number of new, passionate casual staff members to ensure our venues are adequately staffed year-round to provide the best possible service to our customers.

At the City we pride ourselves on exceptional customer service and appreciate that every individual is unique.

Our Casual Venue Officers assist in a number of varying roles to ensure the successful delivery of our food and beverage and event operations each day. Although the title of the position is 'Casual Venue Officer', the position is diverse and provides our staff with the opportunity work across all areas of the venues, assisting our operations, food and beverage, event set-up and pack down, traffic attendance and plenty more. Some of the many duties of this position are listed below:

Cashiers are the face of our Food and Beverage operations. We are looking for people with previous cash handling experience who are dedicated to uphold the City's cash handling policies and procedures. You will need to thrive under pressure and work well with other members in your team to deliver a great customer experience.

Baristas need to produce a quality cup of coffee EVERY TIME. You will have previous experience working in a high-volume outlet offering fantastic customer service under high pressure situations. The ideal candidate will be a team player and must be willing to help wherever required to ensure overall success of the outlet.

Cooks must have the ability to produce quality food items within a high-volume environment. You need to be well organised and thrive under pressure. We are looking for people with a strong knowledge of food safety requirements, ability to follow recipes, deliver consistent food presentation and keeping wastage to a minimum.

Events Labourers assist the Maintenance and Operations Team with the set up and pack down of events, including setting up retractable grandstands, laying/lifting carpet tiles, operating pallet jacks and unloading deliveries. You maintain a high level of physical fitness and always undertake your duties in accordance with workplace health and safety policies and procedures.

Traffic Attendants support the Traffic Supervisor in managing the carpark during Events and Gold Coast Suns home game days. You pride yourself on your exceptional customer service skills and ability to work independently, whilst following strict procedural guidelines.

All positions are Casual, and you will be required to be available on an ad-hoc basis across our venue's operating hours, which are from 6am - 11pm (or can be earlier/later during major events). Our events can range from sporting tournaments to expos and other activities, and shifts are largely dependent on event schedules.

Please tailor your responses to the screening questions to demonstrate your abilities and skills as we want to get the 'right people for the right positions'.

About You

Our ideal candidates will be reliable team players who believe in working together to ensure success. You must be enthusiastic and inspire those around you. Your goal is to 'get the job done, and get it done right'. Your peers would describe you as an upbeat, proactive and courteous person with a can-do attitude, who loves to go above and beyond for customers. You are available to work flexible hours as and when required, including nights and weekends.

How to Apply 

You will need to have an eRecruit account in order to apply for this position. Sign-in and select “Apply Now” and follow the on-screen prompts to complete and submit your application. For more details, please call the Contact Person listed on the advertisement. For queries or issues regarding the eRecruit system please phone 1300 465 326 during Business Hours.

As part of our selection process, you will be required to undertake police checks, employment history checks, qualification checks and drug and alcohol testing in accordance with Australian Standards and Council's procedures.

You can now stay up to date with all of our advertised vacancies by joining our recruitment Facebook page: https://www.facebook.com/COGCRecruitment

Essential: Please help us to understand how your skills, knowledge and experience align with the services we deliver in our venues by providing examples of your experience in similar event labourer or operational position.
Desirable: Do you have a current Responsible Service of Alcohol certificate or the ability to obtain one?
Essential: Days and hours of operations in our venues can vary due to the demands of each event. Please advise your usual availability? (e.g. Monday 6am - 12pm etc.)
Adam Hyland
Rachael Cleary
Open Ended
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