Position Details
22215
Supervisor Cemetery Management
Full Time
Community Services
Southport Lawn Cemetery
Queensland Local Government Officers Award - Level 5
$71,484.44 to $74,448.16
36.25

City of Gold Coast

Working for City of Gold Coast is both challenging and rewarding, whether you are starting a career or looking to enhance your existing experience and skills. The Gold Coast is one of the fastest growing cities in Australia with a diverse population, combining great challenges with the kind of lifestyle few cities can boast about. 

How We Do Things

  • We aim high – we are passionate about delivering the best for our city 
  • We add value – we are innovative and make the most of every opportunity 
  • We work as a team – our people are great individually, but unstoppable together 
  • We take responsibility – we are committed to working safely, being trustworthy and owning our actions

About the Position

With oversight of 8 City cemeteries we are passionate about our customers and dedicated to delivering the best possible services in time of need.  Working as part of the cemetery team and leading the administrative arm, this position is responsible for managing our service delivery whilst maintaining cemetery internment information. The focus of this role is to provide high level administration leadership to the team, setting service standards, managing cemetery information as well as driving change initiatives to help in the sustainability of cemetery services in the City.

Key Deliverables of the position:

  • Review administration procedures and align to service outcomes
  • Establish and conduct stakeholder meetings to ensure services are aligned to needs
  • Analyse data from interments and recommend marketing strategies
  • Review and simplify forms and guidelines for cemetery services
  • Review products and restructure fees and charges to optimise revenue streams
  • Contribute to the annual budgeting process by detailing service requirements to enhance sales and to improve sustainability of cemeteries and to monitor and report on cemetery aesthetics

About You

Personal attributes expected of the successful applicant:

  • Sensitive to people's feelings about death, bereavement and interment
  • Able to provide customer centric solutions
  • Exceptional organisational skills with the ability to deliver multiple priorities whilst possessing the aptitude for accurate management of records and information
  • Flexible attitude to work and be responsive to change
  • Passionate about achieving and exceeding the customer service experience 
  • Capability to build productive and professional relationships with key stakeholders

How to Apply

You will need to have an eRecruit account in order to apply for this position. If you do not already have one, please select "Create a New Account" within eRecruit and create a profile. For more details, please refer to the attached Job Success Profile. If you require further information after reading the Job Success Profile, please call the listed Contact Person. Please note applications for this position will close at 10.30pm on the listed closing date.

For queries or issues regarding the eRecruit system please phone 1300 465 326 during Business Hours.  You can now stay up to date with all of our advertised vacancies by joining our recruitment Facebook group:  http://bit.ly/GCJobGroup. Aboriginal and Torres Strait Islander persons are encouraged to apply.

 

If successful, you will be required to undertake drug and alcohol testing in accordance with Australian Standards and Council's procedures, as part of our pre-employment screening process. 

Desirable: Do you possess a Bachelor Degree of Business Management? If not, please describe how you have developed an equivalent knowledge.
Desirable: Do you possess an unrestricted C Class drivers licence?
Daryll Hinde
0755817086
Daryll Hinde
0755817086
18/09/2017
Job Success Profile (JSP)
TRACKS-#64284127-v1-JSP_-_SUPERVISOR_CEMETERY_MANAGEMENT.PDF Open
Application Guide