Library Customer Service Officer

Permanent Part Time role

17.5 hours per week

About Brimbank Libraries

Brimbank Libraries is a dynamic public library service in the west with libraries based at Sunshine, St Albans, Deer Park, Sydenham and Keilor.

Our libraries are busy vibrant places and we have over two million visits each year.

Brimbank Libraries offers a range of service and programs to the community to support literacy, lifelong learning and community connections.

About the role

This customer service role works across our five libraries with rostered shifts covering all opening hours, including evenings and weekends.

We are seeking enthusiastic and energetic candidates who enjoy helping customers find and borrow items, keep the library tidy and well presented, assist customers in using technology from basic computer problems to using social media and mobile devices.

The role is currently based at Deer Park Library and may be required to work at any of our 5 libraries.

About you

You are a motivated, energetic individual with a strong background in customer service and are passionate about libraries.

You have experience in a customer service role and great IT skills. You thrive working in an environment with constant public contact with people from all backgrounds and age groups.

Your skills include:

• Strength in leading, supporting and motivating others
• An ability to thrive in a busy environment working with a diverse community
• As a great communicator you are able to engage with people of all ages and  able to assist people who have English as a second language
• Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humour in working with customers, co-workers and community 
• Excellent IT skills with an ability to share knowledge and support community users of technology including social media, e-resources and mobile devices
• Demonstrated skills in readers advising and provision of reference services
• Understanding of the importance and value of programs that support lifelong learning and literacy

How to apply

Apply online and provide a covering letter, resume and a response to the key selection criteria (these are on the last page of the position description).

All successful candidates must have a Working with Children check and undergo a Police check.

For further information contact Jane McKellar Library Services Coordinator on 9249 4173.

Brimbank City Council embraces our diverse community and work environment and encourages applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member