Position Details
Reference Number 10698
Directorate Community Information & CEO
Position Title Customer Service Officer
Employment Type Casual
Location Warragul, Drouin
Award Classification Band 4
Salary $38.53 to $41.55
Hours 0.00
Position Summary

Customer Service Officer

  • Casual Customer Service opportunity
  • Fast paced, dynamic roles in a progressive organisation.
  • Supportive Team Environment

About us 

A position at Baw Baw Shire Council goes beyond business as usual. 

Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workforce of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired. We encourage the exploration of new ideas. We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria’s fastest growing municipalities with freeway and V/Line access into Melbourne’s CBD and suburbs. This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.


The Role 

An exciting opportunity exists to join Council as a Casual Customer Service Officer within a highly valued Customer Service Team.    

 The Key responsibilities include:

  • Ability to communicate with a wide variety of people in a professional and courteous manner.
  • Able to adopt a collaborative and flexible approach to problem solving and information sharing.
  • Be a strong team player with a can-do approach.

What we are looking for:

  • An extensive background in customer service.
  • Highly effective interpersonal skills and a demonstrated ability to communicate effectively 
  • Well-developed organisational and time management skills.
  • Ability to motivate and inspire colleagues to maintain a customer focused culture

The successful applicants will be required to successfully undergo and return a criminal history record check.


Further information and how to apply

To apply, please review the position description and prepare your application including a current copy of your resume and a covering letter that will reflect your ability to meet the Key Selection Criteria.  


Applications close Sunday 5 April 2020 at 5:00pm and must be submitted directly via the Baw Baw Shire Council website www.bawbawshire.vic.gov.au 

 Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflects this commitment.

Contact Person Tamara Weitenthaler
Contact Number 56242464
Alternate Contact Person Sally Schimleck
Alternate Contact Number 56242549
Closing Date 05/04/2020
Position Description
1023 - Community Information Officer - Casual (DOC-19-182541).DOC Open
Application Guide click here to view